EU consumer information concerning the right of withdrawal

Right of withdrawal

You have the right to withdraw from the contract within fourteen days without giving any reason.

The withdrawal period begins from the day you or a third party other than the carrier and indicated by you acquire the material possession of each of the goods ordered.

To exercise your right of withdrawal, you have to inform us (Dog Filou's, MMag. Annemarie Filous, Josef Lanner-Str. 20, 2353 Guntramsdorf, +43(0)664 9138216, E-Mail: of this decision to withdraw from the contract in an unequivocal statement (e.g. letter sent by post or E-mail). You may use the standard withdrawal form stated below, but it is not mandatory. 

The withdrawal deadline is met if the notification concerning the exercise of the right of withdrawal is sent by you before the end of that deadline.

Effects of withdrawal

If you withdraw from that contract, we shall reimburse all payments received from you, including shipping costs (except the additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us) immediately and by no later than fourteen days from the day we have received your decision to withdraw from the contract. For reimbursing this payment we will use the same payment method you have chosen for the initial transaction unless we agreed otherwise; in no event we will charge any fees for this reimbursement. We may withhold reimbursement until we have received the goods or until you have provided evidence of having sent back the goods, whichever is earlier.

You have to send back or deliver the goods immediately and in any case within fourteen days at the latest from the day you inform us about the withdrawal of that contract. The deadline is met when sending back the goods before the expiry of the period of fourteen days. You have to bear the direct costs of the return of the goods. You are liable for loss of value of these goods only if this loss is caused by using the goods to an extend more than necessary to ascertain the nature, characteristic and functioning of the goods.

Exceptions from the right of withdrawal

The right of withdrawal is not applicable to goods made to the consumer's specifications or clearly personalized.

Standard withdrawal form